Tocca App — Terms of Service
Effective date: September 15, 2026
Status: Revision 3 - live
These Terms of Service (“Terms”) govern your access to and use of Tocca App and related services operated by Tocca (“we”, “us”, or “our”). By creating an account or using the Services, you agree to these Terms and our Privacy Policy (available at tocca.app/privacy), which is incorporated by reference. If you do not agree, do not use the Services.
5.1 The Services
Tocca provides a technology marketplace platform that enables Connectors to discover independent coaches, purchase or subscribe to plans, message coaches, and participate in voice or video calls through the platform. Coaches may publish plans, set pricing (subject to platform rules), communicate with Connectors, and receive payouts according to disclosed platform fee and withdrawal rules.
Tocca is a technology platform only. Coaches are independent service providers and are not employees, agents, or representatives of Tocca unless expressly stated otherwise. Tocca does not provide coaching services directly and is not responsible for the quality, accuracy, outcomes, legality, or delivery of any coaching offered through the platform.
5.2 Eligibility and Accounts
You must be at least 13 years of age (or the minimum age required in your jurisdiction; in Australia, users entering commercial arrangements must be at least 15) and have legal capacity to enter a binding contract. You must provide accurate, complete, and current account information and keep it updated. You are solely responsible for safeguarding your login credentials and for all activity occurring under your account. Notify us promptly of any unauthorised use at hello@tocca.app. Duplicate or fraudulent accounts may be suspended without notice.
5.3 Roles: Connectors and Coaches
Connectors use the Services to discover coaches, purchase or subscribe to plans, and engage in coaching conversations and related features. Coaches offer coaching services under plans they publish on the platform. Coaches are solely responsible for the quality, legality, accuracy of credentials (if claimed), and delivery of their coaching services. Tocca does not verify coach credentials, qualifications, or professional registrations unless expressly stated. Tocca does not guarantee the outcome of any coaching relationship.
5.4 Important Disclaimer About Coaching
Unless a coach clearly states otherwise and holds the appropriate licences for a regulated profession, coaching on Tocca does not constitute medical care, psychotherapy, psychological treatment, legal advice, financial advice, or emergency services. Do not use Tocca to seek help in a crisis or medical emergency. If you are in danger or experiencing a medical or mental health emergency, contact your local emergency services immediately (in Australia: 000).
5.5 Plans, Payments, Renewals, and Cancellations
Prices, plan inclusions, duration, and renewal terms are displayed before purchase in the app. All payments are processed by Stripe, Inc. (“Stripe”) as an independent payment processor. By purchasing, you authorise charges in accordance with the selected plan and agree to Stripe’s terms of service and privacy policy (available at stripe.com). Tocca does not store card numbers or sensitive payment credentials on its own servers.
Coaches receiving payouts through the platform must separately agree to Stripe’s Connected Account Agreement. Coaches are solely responsible for their own tax obligations, including ABN registration, GST obligations, and income tax reporting. Tocca does not provide tax advice and is not responsible for a coach’s tax compliance.
Subscriptions renew automatically at the end of each billing period until cancelled. Cancellation controls are available in-app and through applicable app store settings (Apple App Store, Google Play). Refunds are handled in accordance with plan terms, applicable consumer law (including the Australian Consumer Law), payment-processor rules, and Tocca’s refund practices for failed delivery or qualifying disputes. Coaches receive net payout amounts after disclosed platform transaction fees are deducted. Payout withdrawals are subject to identity and compliance checks, minimum thresholds, processing times, and anti-fraud controls.
5.6 Acceptable Use
You agree not to:
• Violate any applicable law or third-party rights.
• Harass, threaten, exploit, or discriminate against any person.
• Post or transmit illegal, pornographic (where prohibited), hateful, or fraudulent content.
• Impersonate another person or misrepresent credentials, affiliations, qualifications, or results.
• Spam, scrape, reverse engineer, or disrupt the Services or other users.
• Attempt to gain unauthorised access to any system, account, or data.
• Use the Services to provide regulated professional services (including medical, psychological, legal, or financial services) without required licences and clear, prominent disclosures to clients.
• Circumvent payment processes, platform fees, or security controls.
• Use the Services for any purpose that violates our community standards or creates material risk of harm to users or the platform.
5.7 Content and Licence
You retain ownership of content you submit to the Services. By submitting content, you grant Tocca a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, display, and otherwise use that content solely as needed to operate, improve, promote (where you have made content publicly visible), and secure the Services. You represent that you own or hold the necessary rights to grant this licence and that your content does not infringe third-party intellectual property, privacy, or other rights. Tocca may remove content that violates these Terms or creates legal or safety risk, without prior notice where delay would cause harm.
5.8 Intellectual Property
Tocca’s branding, software, platform design, trademarks, trade names, and related materials are owned by Tocca or its licensors. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Services for their intended purpose. No additional rights are granted. You may not copy, modify, distribute, sublicence, reverse engineer, or create derivative works from Tocca’s intellectual property without prior written permission.
5.9 Suspension and Termination
You may stop using the Services at any time. We may suspend, restrict, or terminate your access if you violate these Terms, create harm or material risk to users or the platform, fail to meet payment obligations, or if we discontinue the Services. We may act without prior notice where necessary to protect user safety or platform integrity. Upon termination, your rights to use the Services end immediately. Provisions that by their nature survive termination — including intellectual property rights, disclaimers, limitation of liability, indemnity, and governing law — will survive. Data handling following account termination is governed by our Privacy Policy (section 4.9).
5.10 Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TOCCA MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL OPERATE WITHOUT INTERRUPTION OR ERROR, OR THAT COACHING ACCESSED THROUGH THE PLATFORM WILL MEET YOUR EXPECTATIONS OR PRODUCE SPECIFIC RESULTS.
NOTHING IN THESE TERMS EXCLUDES ANY CONSUMER GUARANTEE, STATUTORY WARRANTY, OR RIGHT THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIAN CONSUMER LAW (SCHEDULE 2, COMPETITION AND CONSUMER ACT 2010 (CTH)) OR OTHER APPLICABLE LAW.
5.11 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TOCCA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE.
TOCCA’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO TOCCA FOR THE SERVICES IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) AUD $100.
WHERE LIABILITY CANNOT BE LIMITED UNDER THE AUSTRALIAN CONSUMER LAW OR OTHER APPLICABLE LAW, THESE LIMITATIONS APPLY ONLY TO THE FULLEST EXTENT PERMITTED. STATUTORY CONSUMER GUARANTEES REMAIN UNAFFECTED. THIS LIMITATION APPLIES TO DATA INCIDENTS AND SECURITY EVENTS; FURTHER DETAIL IS SET OUT IN OUR PRIVACY POLICY (SECTION 4.17).
5.12 Indemnity
You agree to defend, indemnify, and hold harmless Tocca and its affiliates, officers, directors, employees, and agents from and against any claims, demands, damages, losses, penalties, and expenses (including reasonable legal fees) arising from: (a) content you submit or transmit through the Services; (b) your use of the Services in breach of these Terms or applicable law; (c) coaching services you offer as a coach, including any claim by a client arising from coaching content or outcomes; or (d) your infringement of any third-party rights. Tocca reserves the right to assume sole control of any defence where Tocca’s interests are at stake, at your reasonable cost.
5.13 Governing Law and Disputes
These Terms are governed by the laws of Queensland, Australia. The courts of Queensland, Australia, have exclusive jurisdiction over any dispute arising from or in connection with these Terms, subject to any mandatory consumer law rights you hold in your jurisdiction.
Before filing any formal legal claim, you agree to first contact hello@tocca.app to attempt good-faith informal resolution. Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief before any court of competent jurisdiction.
5.14 Changes to the Terms
We may update these Terms from time to time. Material changes will be communicated with a new effective date and, where required by law, by additional notice (email or in-app). Continued use of the Services after the effective date constitutes acceptance of the updated Terms where permitted by law. If you do not agree to an update, please stop using the Services and contact hello@tocca.app.
5.15 Contact
Questions about these Terms: hello@tocca.app
Company legal name Tocca App T/as Syndico Pty Limited, registered address Suite 2, Level 1, 336 Keira Street, Wollongong, NSW 2500 and ABN: 60662042195
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